Members FAQ

How can I sign up?

Click here to join the waitlist and register your interest. One of the team will reach out with next steps soon.

What does it cost?

You fund the reward to the customer, and we charge 25% of each reward as our platform fee. So if the reward is £1, the cost to you is £1.25. Our algorithm calculates the value of the reward based on the post’s reach & engagement.

The reward is capped at £30 as a default, which you can adjust if you wish (min £5).

How do I pay?

As part of the registration process, add your billing information and the amount you wish to spend as an initial payment. An invoice will be sent, and once paid this deposit funds your prepaid pot, from which we will pay your customers their cash rewards. Each time we pay a Social Tip member their reward, we deduct a further 25% as our platform fee from your prepaid pot. When your pot runs low we will issue an invoice for the same amount as your initial deposit, to top-up your prepaid pot.

Is there a contract or minimum term?

No, there is no minimum term. You can stop using the platform any time. We just asked that you agree to our T&Cs as part of the registration process.

Once I’ve signed up, what happens next?

Once you’ve joined the waitlist, the team will be in touch to onboard you. This is a quick and easy process and soon you’ll be live on the app! Once live, you will have access to a performance dashboard so you can track your spend, as well as all of the content you are rewarding. Read “How can I make the most of using Social Tip” to maximise our partnership.

How can I make the most of using Social Tip?

The biggest impact you can have on the success of joining Social Tip, is telling your customers about it! Encourage your customers to post and share about their latest purchases using Social Tip.

Some ideas are: Post-purchase email, shipment box inserts, email to a database segment, community forums & FB groups, social posts, table-talkers on reception desk, bars & tables, washroom posters, loyalty points in return for making a first post, add us to your website nav or footer.

We will share our brand toolkit with you, with logos, copy lines, and some creative inspo. If you don’t receive it, drop us a line at hello@socialtip.io

How can I measure the performance of my spend?

Through our brand portal you will have access to a performance dashboard. There is a sneak peek of what the dashboard looks like in our downloadable deck on our Find Out More page.The dashboard will show you live data (powered by Google’s Looker) on how many people are posting, what the average reward is, how many views the posts are getting, your average cost per view, and you will have access to all of the content you are rewarding.

Can I change the reward cap?

By default, the reward is capped at 10% of whatever your customer has spent on the item they are posting about. You can override this with a monetary cap instead, to a minimum of £10. This is done within the brand portal when you set up your account.

What happens when my initial budget runs out?

When your pot runs low we will auto top-up your account using the credit card provided. You will receive an email before any further funds are charged.

Which social media platforms do you connect to?

We connect to Instagram and TikTok, and have plans to expand into other channels later this year. Members can be rewarded for TikTok stills & video, Instagram grid posts and reels, and Instagram stories will be coming soon.

How is the reward calculated?

Our algorithm calculates the value of the reward based on the post’s reach & engagement. Once the post has been live for 72 hours, the value is calculated and the cash reward lands in the member’s Social Tip wallet.If the post reaches the reward cap before 72 hours has passed, the cash reward lands early into the member’s wallet.

How do you verify the purchase?

Members must upload a screenshot or photo of their receipt in order to be eligible for a reward. As well as verifying that they are your customer, it also gives us the spend data we need to calculate the reward cap.

What if a post is negative?

Our technology detects the sentiment of the post. If it’s negative, the post isn’t eligible for a reward.

What about brand safety?

Members will be bound by our community guidelines which includes our code of conduct.
Members will be bound by the T&Cs of the social media platform on which they’re posting.
As the brand, you have a full and permanent right to veto any rewards relating to a member or post which contravenes your brand guidelines or misaligns with your brand values. You can flag a post via the brand portal and the eligibility for a reward will be rescinded.
We use an AI powered tool to police members’ content, and ensure members adhere to our community guidelines.

Why don’t Social Tip members need to use #ad?

It is up to the individual to review the ASA requirements and satisfy themselves that their posts meet these requirements.
As opposed to paying someone to post, or gifting someone an item, with Social Tip the person buys the item and then receives a retrospective discount paid in cash. Our members have not been gifted anything by the brand they are posting about. Our members are customers of the brand, we verify their purchase, and because of this we are enabling the brand to offer a retrospective discount on their purchase in the form of a reward.
Our members are not defined as influencers. They have not built an audience with the intent to monetise their following, and their general social media activity is not sponsored or monetised.

Which markets is Social Tip available in?

We are launching in the UK and US this year, with international markets to follow from 2025.

How do I link my account?

Sign up or log in to Social Tip and head to the accounts page. Select the platform of the account you would like to link and click 'Add account'. Follow the steps within the app and log in via the pop-up browser. Once your account is linked, it is quick and easy to link posts when you use #socialtip

How do I sync a post?

Post natively in the app (on Instagram or TikTok) and use #socialtip in the caption and mention or tag the featured brand. This allows us to detect the post. Then, head into Social Tip, and go to 'Sync'. Your post should have been automatically detected and will tell you whether it is eligible for a reward. If so, select the post and follow the steps to sync.

How do I set up my Social Tip Wallet?

On the homepage, select the 'set up wallet' page and follow the instructions on screen. You will need to link your bank account and verify your ID. This can take a short period of time to verify and we'll notify when it's complete.

How do I withdraw money from my wallet?

When your reward is deposited to your wallet, you will then be able to withdraw it to your bank account. In order to do this, please select the arrows on your wallet in the homescreen, and then select the 'Withdraw' button. Input the amount you would like to send to your bank account and click withdraw.

Members FAQ

How do I link my account?

How do I sync a post?

How do I set up my Social Tip Wallet?

How do I withdraw money from my wallet?

Join the waitlist